Log onto the owner portal online at: https://portal.nrpartnersllc.com (See How to Log onto Portal for instructions on how to register).
Upon login, you will be directed to the Dashboard – the primary home page for the owner portal.
The Dashboard offers a quick-view of your account balance and billing schedule, and a navigable view of
your open action items. To see additional information about an open action item, click the action item title.
To navigate between the pages of the owner portal, use the left-hand navigation panel. At any point you can navigate back to the Dashboard by clicking Dashboard.
On the Payments page, you can create or modify online payments, as well as download reports of your payment history.
The payment types available are Auto-Draft, eCheck, and Credit Card. Each payment type is described in detail on the Payments overview page.
For additional direction on how to make, change, or stop a payment, please see How to Make a Payment.
Please note: to register for recurring payments AutoDraft your balance must first be $0.00. You must pay any outstanding balance in the form of a eCheck or Credit Card payment, then register for recurring future payments.
Your Requests page will first take you to the Submit a Request form.
General Requests include:
• Billing Questions
• Fee Waiver Requests,
• General Questions
• Refund Requests
• Work Order requests for common area repairs Each type is explained in detail on the Submit a Request page.
Also available are Architectural Improvement Requests,
referred to as ARC Requests.
To view open and recently closed requests and correspondence, click My Items at the top of the Requests page.
Your My Items page is similar to an email inbox. Here you can find open requests, referred to as Action
Items.
Action Items may include:
• Correspondence between owner and management, referred to as General Questions and General Inquiry from Email
• Work Order requests for common area repairs
• Architectural Violations
• Architectural Improvement Requests, referred to
as ARC Requests
• Fee Waiver Request
To see additional correspondence/action on an Action Item, click the underlined subject line to be navigated to the Action Item detail page.
Closed/Resolved Action Items will be visible for up to 30 days after resolution.
Your association may or may not utilize the Calendar & Events page.
On the Calendar & Events page you can find scheduled upcoming association events like Board or committee meetings, and community social events.
To toggle between the Day, Week, Agenda, and Month view, click the corresponding word on the top-right of the calendar view.
On the Documents page, you will find many valuable association documents. For
additional information about what each document is, see The ABCs of HOAs.
To access the documents within each folder, click the folder name.
If you are unable to locate a document or
have questions regarding the posted
documents, please reach out to NRP directly.
The Homeowner’s How Tos page offers several video walkthroughs on how to navigate the owner portal.
Available videos include Change your Login Email or Password, Update your Contact Info & Communication Preference, Downloading an Account Statement, and Recent Requests/My Items.
The FAQs page offers a Question & Answer (Q&A) for several frequent Common Interest Community (CIC) related questions.
Per the Board’s request, the FAQ page can be customized for each association.
On the My Profile page you can add, edit, modify, or delete your preferred contact information. You can also change your preferred General and Billing Communication Preference to email or paper.
By clicking, My Login at the top of the page you can update your NRP portal login credentials. For more information on how to update your login credentials see the How to Change Contact Info and Login training PDF.
