Homeowner Support

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Phone: 703-435-3800
After Hours: 703-476-3639

Hours of Operation: Mon-Thur 8:30am – 5:30pm Friday 8:30am – 1:00pm

Mon-Thur 8:30am – 5:30pm
Friday 8:30am – 1:00pm

FAQs

How do I create a portal login?

To access your portal, visit https://portal.nrpartnersllc.com/. To register enter your contact information and click Sign Up at the bottom of the page. Registration requests are manually reviewed and you will receive a login email with credentials during regular business hours Monday-Friday. Then log in with the credentials you have received via email. Please note, do not copy and paste the password, type in the case sensitive password in the field. Once you have entered your login information, be sure to click LOGIN. Do not click Sign Up.

For more detailed instruction, see the training document How to Log On to the Owner Portal below.

Yes! Log onto the owner portal at https://portal.nrpartnersllc.com and select Payments from the left-hand navigation panel to sign up for one-time or auto-draft payments.

For more detailed instruction, see the training document How to Make an Online Payment below.

Log onto your owner portal at https://portal.nrpartnersllc.com. Select Requests from the left-hand navigation panel then select your preferred request type. Select General Question to submit a Billing Question, Fee Waiver Request, General Question, Refund Request, or Work Order. Select ARC Request to submit a new architectural improvement request.

For questions on how to navigate the owner portal, see the training document How to Navigate the Owner Portal below.

You can email NRP directly at Communications@NRPartnersLLC.com.

Each association has their own application and requirements. Log onto the portal at https://portal.nrpartnersllc.com to download your community’s application and guidelines. Once you’ve completed and signed the application and collected all supplementary documents, your application is ready to submit.

To submit your application on the owner portal log on and select Requests from the left-hand navigation panel then select ARC Request to submit a new architectural improvement request.

For questions on how to navigate the owner portal, see the training document How to Navigate the Owner Portal below.

Or, you can email your application NRP directly at Communications@NRPartnersLLC.com.

Work orders should be submitted when attention is needed for a community common element. Common elements differ by community but usually include: sidewalks, outdoor and shared lighting, shared egress, etc. Please provide thorough detail and any supplementary photos, if available.

To submit your work order request on the owner portal log on and select Requests from the left-hand navigation panel, click General Request, then use the drop-down menu to select Work Order. You can include a written description of your request as well as upload a photo or video.

For questions on how to navigate the owner portal, see the training document How to Navigate the Owner Portal below.

Or, you can email NRP directly at Communications@NRPartnersLLC.com.

Board meetings with zoom links can be found on the Association Calendar of your owner portal. Log on at https://portal.nrpartnersllc.com/ and click Calendar & Events on the left-hand navigation panel.

For questions on how to navigate the owner portal, see the training document How to Navigate the Owner Portal below.

To submit your work order request on the owner portal log on and select Requests from the left-hand navigation panel, click General Request, then use the drop-down menu to select Work Order. You can include a written description of your request as well as upload a photo or video.

For questions on how to navigate the owner portal, see the training document How to Navigate the Owner Portal below.

Or, you can email NRP directly at Communications@NRPartnersLLC.com.